Your card provider is holding back part of every sale.
Here is what a rolling reserve is, why card providers keep one, and what we can and can't do about it. We can't change the reserve you already have. What we can offer is a second way to get paid, straight to a wallet you control.
Before you read on: we publish every business type we take and every one we refuse — 28 we take, 10 we refuse.
Check yours in ten secondsMoney from your own sales, kept back to cover someone else's risk.
Part of each sale is kept back
In the card industry this is called a rolling reserve, or a holdback. Your card provider keeps back part of your own sales for a set time, then releases it, while it keeps holding back part of the newer sales behind it. The share and the length of time are set by that provider, and they differ from one business to the next.
It covers the provider's own risk
If a customer disputes a card payment, the card provider may have to pay first and recover the money from you afterwards. The reserve is money set aside against that risk. It is how the provider protects itself, not a verdict on your business.
Selling now and delivering later makes it likelier
A tour, an event, a course or a pre-order is paid for weeks or months before it happens. For that whole time a customer can still dispute the payment, so card providers often keep a reserve on businesses that sell ahead of delivery, even with a clean record.
When a ticketing platform holds your money until the event.
Some ticketing platforms pay organisers only after the event has happened, or keep part of the ticket money back until then. That is their own payout schedule, and it is common for anything sold ahead of the day it happens. We can't change it, and we can't release money a platform is already holding.
What you can do is send your own link for the payments you take directly: a group booking, a stall or pitch fee, a private hire. Each link is one payment for a fixed amount, and it settles to a wallet you control after the required network confirmations, with the same limits set out below. If the event is cancelled, what your buyers are owed still depends on your terms and the law, so keep enough aside to cover it.
Your next sale settles to a wallet you control.
A payment made through your link settles to a wallet you control, after the required network confirmations. Zoyn does not keep back a share of your sales as security.
Three limits, in the same breath. If your own account with us is under review, automatic payouts pause until that is resolved. A customer paying by card can be declined, delayed or asked to prove who they are before the money is sent; that is a sale that doesn't happen, never money taken back from you afterwards. And the card option can be paused for the whole checkout by the company handling that part of the payment, which does not touch anything already settled to your wallet.
What the reserve was covering is still owed.
A reserve exists because a tour, an event or a course can be cancelled after it is paid for. Changing how you are paid doesn't change what a customer is owed if that happens: that depends on your own terms and the consumer law that applies to you. Zoyn has no refund button, and any money you return is a payment you send yourself. Keep enough aside to honour cancellations.
Keep what you have, and add a link.
Keep your card account
Nothing here asks you to close it. Apply once and add a second way to be paid alongside it.
Send a link for your next sale
Set a fixed amount and send the link by email, message or on your invoice. Each link is one payment.
The money reaches your wallet
Your customer pays from their own crypto wallet, or by card where available. Settlement reaches your wallet after the required network confirmations.
What people ask when part of every sale is being held.
Can you get my current reserve released, or make it smaller?
No. Only the provider holding it can reduce or release it, and when it does is up to that provider. We have no way to speak to it or speed it up. This page is about your next sale, not the money already held.
What share of my sales will be held, and for how long?
We can't tell you. The share and the time are set by your card provider for your business, and they are in your agreement with them. We don't quote a figure, because any figure we gave would be a guess about someone else's terms.
Does Zoyn keep back part of my sales as security?
No. Payments settle to a wallet you control, and Zoyn does not keep back a share of your sales as security. There are limits, though: if your own account with us is under review, automatic payouts pause until it is resolved, and a card payment can be declined or asked for more ID before the money is sent.
If a booking is cancelled, do I still owe the customer?
That depends on your own terms and the consumer law that applies to you, not on how the customer paid. Zoyn has no refund button. Any money you return is a payment you send yourself, from your own wallet, so it is sensible to keep enough aside to honour cancellations.
Do I have to leave my card provider?
No. This sits alongside whatever you already use. Many businesses keep their card account and use a link for the sales where a reserve hurts most.
Will you take my business?
We publish every business type we take and every one we refuse, and every application is checked before it goes live. We don't promise a timeline we can't keep.
All your payouts stopped, not just part of each sale? Read about a frozen payout. Not sure we'd take your business? See exactly how we decide.
Add a second way to get paid.
Apply today, and each payment through your link settles to a wallet only you control after the required network confirmations. Every application is reviewed.